Terms of Service

1. Acceptance of Terms

By accessing or using the Taxi Fleet Assistant platform — including this website, the web application and the driver mobile app — you agree to be bound by these Terms of Service. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

If you do not agree to these terms, you must not use the platform.

2. Platform Description

Taxi Fleet Assistant is a software-as-a-service (SaaS) platform for UK taxi fleet operators. It provides three role-based modules:

• Dispatch Console — for dispatchers and receptionists managing live bookings and driver assignment
• Admin Dashboard — for fleet administrators managing users, compliance, finances and configuration
• Driver Mobile App — for drivers receiving and managing job assignments on the road

We reserve the right to modify, update or discontinue any part of the platform at any time with reasonable notice.

3. Accounts & Access

Access to the platform requires an account created by an Administrator for your organisation. You are responsible for:

• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Ensuring that driver app access is only granted to admin-approved devices
• Notifying us immediately of any suspected unauthorised access

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being misused.

4. Acceptable Use

You agree not to use the platform to:

• Violate any applicable UK or international laws or regulations
• Transmit any harmful, offensive, fraudulent or unlawful content
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Reverse engineer, decompile or attempt to extract the source code of the platform
• Use the platform to process data for any purpose other than legitimate taxi fleet operations
• Resell or sublicense access to the platform without our written consent
• Interfere with the platform's performance or availability for other users

5. Data & Compliance

The platform collects and stores GPS location data, driver shift records and vehicle compliance information to support your obligations under UK council taxi licensing requirements. You are responsible for:

• Ensuring your drivers are informed that their location and behaviour data is being collected
• Using the compliance data the platform provides to meet your licensing obligations
• Maintaining accurate vehicle and driver records within the platform

We process personal data in accordance with our Privacy Policy and applicable UK data protection law.

6. Intellectual Property

All intellectual property rights in the Taxi Fleet Assistant platform — including the software, design, content, trademarks and branding — belong to Taxi Fleet Assistant Ltd or its licensors. These terms do not grant you any rights to our intellectual property other than the limited right to use the platform as described herein.

Data you input into the platform (bookings, customer records, financial data) remains your property. We process it solely to provide the service.

7. Liability & Warranties

The platform is provided on an "as is" and "as available" basis. While we work hard to maintain reliability and uptime, we do not warrant that the platform will be uninterrupted, error-free or free of security vulnerabilities.

To the extent permitted by UK law, Taxi Fleet Assistant Ltd shall not be liable for:

• Loss of profits, revenue or business
• Loss of data or corruption of data
• Indirect or consequential losses
• Any failure arising from events outside our reasonable control

Our total liability to you in any 12-month period shall not exceed the fees paid by you to us during that period.

8. Suspension & Termination

We may suspend or terminate your access to the platform immediately if:

• You breach these terms and fail to remedy the breach within 14 days of notice
• You fail to pay any fees due
• We are required to do so by law
• We reasonably believe continued access poses a security risk

You may terminate your account at any time by contacting us in writing. Upon termination, your data will be retained in accordance with our Privacy Policy and then securely deleted.

9. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by a notice within the platform at least 30 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these terms, please contact us.