By signing up for, accessing or using the Taxi Fleet Assistant platform — including this website, the web application and the driver mobile app — you agree to these Terms of Service. If you use the platform for an organisation, you confirm that you have authority to bind that organisation to these terms. If you do not agree, you must not use the platform.
We use the words “you” and “the customer” for the taxi company or operator that signs up, and “we” for Taxi Fleet Assistant Ltd.
Taxi Fleet Assistant is a software-as-a-service (SaaS) platform for UK taxi and private hire operators. Each customer gets its own separate system with three role-based modules:
We may improve, change or retire features, giving reasonable notice of any change that materially reduces what you pay for.
You create your company’s system by signing up on our website with a valid business email address, confirming that address, and giving your company details. The person who signs up becomes the company’s administrator. You are responsible for:
We may suspend or end accounts that we reasonably believe are compromised or misused.
Free month. Your first month is free and no payment card is needed to start.
Price. After the free month you pay per vehicle, per month, at the rates shown on our Pricing page when you pay. The rate depends on the size of your fleet and applies to your whole fleet. Prices are in pounds sterling. Only vehicles covered by your payment can log in to the service.
How to pay. You choose how many vehicles you want and pay by card through our payment provider. We may also agree with you to take payment by another method, such as cash or bank transfer, and we will record it against your account.
Price changes. We will give you at least 30 days’ notice by email before a price change affects you.
No refunds for part-months, unless the law requires otherwise or we agree in writing.
If payment for a billing period is not received by the day it is due we will email the account owner, and:
(“Day” counts from the first day of the unpaid billing period.) If you pay, or agree a payment with us, at any point before deletion we switch your system back on. Before deletion you may ask for an export of your data (section 8). You are responsible for making your own copy of any records you are legally required to keep.
You agree not to use the platform to:
Your data stays yours. The information you put into the platform (bookings, drivers, passengers, vehicles, financial records) remains yours. We process it only to provide the service to you.
You are the controller; we are the processor. For that information you are the data controller and we are your data processor under UK data protection law. You are responsible for having a lawful basis for the data you collect, for telling your drivers and passengers about it (including that driver location and driving behaviour are recorded), and for the records your licensing council requires you to keep. For our own account and billing data, we are the controller (see our Privacy Policy).
Data processing terms. In providing the service we will: (a) process your data only on your documented instructions, which are these terms and your use of the platform; (b) make sure everyone with access to it is bound by confidentiality; (c) keep it secure with appropriate technical and organisational measures; (d) use only the sub-processors listed in our Privacy Policy, bind them to equivalent protection, and tell you before adding a new one that handles your data; (e) help you respond to requests from people exercising their data protection rights; (f) tell you without undue delay if we become aware of a personal data breach affecting your data; (g) delete or return your data when the agreement ends as set out in these terms (section 8), unless the law requires us to keep it; and (h) give you the information you reasonably need to show we meet these terms, and allow reasonable audits on notice.
The subject-matter is running the platform for you; it lasts as long as your account; the nature and purpose is storing and processing booking, driver, passenger and fleet data to dispatch jobs and run your business; and the data covers your staff, drivers and passengers.
We may suspend or end your access if: you breach these terms and do not fix it within 14 days of notice; you do not pay (section 5); we are required to by law; or we reasonably believe continued access is a security risk. Where it is reasonable and lawful to do so we will warn you first.
You may close your account at any time by writing to us. We will, at your choice, give you an export of your data and then delete your system and its information within 90 days, with a sealed backup kept for a further 90 days and then destroyed. We keep accounting records (who you were, invoices and payments) for 6 years as the law requires.
Exports. On request, before your data is deleted, we will give you an export in standard file formats by a secure download link. Please ask early: a system that has been deleted cannot be exported.
All intellectual property rights in the platform — the software, design, content, trademarks and branding — belong to Taxi Fleet Assistant Ltd or its licensors. These terms give you only the limited right to use the platform as described here. Your own data (section 7) is not affected.
The platform is provided “as is” and “as available”. We work hard to keep it reliable, but we do not promise it will be uninterrupted, error-free or free of security vulnerabilities, and you should keep your own copies of records you are required to keep.
To the extent the law allows, we are not liable for: loss of profits, revenue or business; loss or corruption of data; indirect or consequential loss; or failures caused by events outside our reasonable control. Our total liability to you in any 12-month period will not exceed the fees you paid us in that period.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
We may update these terms from time to time. We will tell you about material changes by email or by a notice in the platform at least 30 days before they take effect. If you do not agree with a change you may close your account before it takes effect; continuing to use the platform after that date means you accept the updated terms.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
For any questions about these terms, please contact us.